Support
How can we help?
Email us with the issue, your iOS version, and the Smort screen you were using. Never send passwords, verification codes, API keys, or full study content.
Last updated: August 26, 2026
Contact Smort Support
Subscriptions
Open Settings → Plan & Usage to see your plan and monthly usage, restore purchases, or manage your subscription with Apple. Purchases must be restored while signed in to the Smort account that should receive the plan.
Apple handles charges and refunds. You can manage or cancel at apps.apple.com/account/subscriptions.
Monthly AI limits
AI creations and Studio Voice have monthly allowances. Cloud grading is unlimited with a Smort subscription. Smort warns near 80% usage and shows the reset date in Plan & Usage. You can still review, write flashcards, import decks, use on-device grading, and listen with Apple voices when you’ve used up an AI allowance.
Account and data
Smort AI and other online services require an internet connection. A fresh install requires an account for online services; Cloud Sync remains optional for the device. Older supported app versions may still use a temporary anonymous credential for a retired setup AI path; related records are retained as described in the Privacy Policy. Your local learning remains on the device when you sign out. Account deletion is available in Smort Account settings; it does not cancel an App Store subscription.